Last updated: 06.11.2026

How to delete your data

You can delete your data at any time. You remove data on your Mac yourself; we delete data on the eterlab server at your request.

1. Disconnect services

• Twitch: in the app go to Settings › Chat › “Disconnect” next to your Twitch account – the token is removed from your Mac and the app asks Twitch to revoke it (if Twitch does not confirm it, e.g. without a network, the app says so – then do it in the settings below). You can also disconnect the app in your Twitch connections settings.
• Google / YouTube: in the app go to Settings › Chat › “Disconnect” next to your YouTube account – the token is removed from your Mac and the app asks Google to revoke it (if Google cannot be reached, e.g. without a network, the app says so – then revoke access on the page below). You can also revoke access at security.google.com/settings/security/permissions.
• Kick: in the app go to Settings › Chat › “Disconnect” next to your Kick account – the eterlab server unsubscribes from your channel’s events with Kick and deletes any uncollected messages and the link between your channel and your code. You can also revoke the eterlab app’s access in your Kick account settings.
• Facebook / Instagram: in the app go to Settings › Chat › “Disconnect” next to your Facebook account – access is removed from your Mac and the app asks Meta to revoke it (if Meta does not confirm it, e.g. without a network, the app says so – then remove the eterlab app in the settings below). You can also remove the eterlab app in your Facebook business integrations settings.
• Service keys: delete a saved key (Social Stream Ninja Session ID, Euler Stream key) with the bin icon next to its field in Settings › Chat; recognition engine keys (ACRCloud, AudD) in Settings › Recognition › Keys.
• Chats: the “Chat connection” switch stops all connections (including Social Stream Ninja and TikTok).

2. Delete data from your Mac

Quit the app and delete:

1. the eterlab app folder (usually ~/Documents/eterlab – including the Tracklisty folder and .backup-app-* copies); it holds settings, keys and tokens, set history and the log,
2. ~/Library/Application Support/NowPlaying,
3. ~/Library/Preferences/app.eterlab.mac.plist,
4. the app.eterlab.mac folders in ~/Library/WebKit, ~/Library/Caches and ~/Library/HTTPStorages.

3. Delete data from the eterlab server

Email privacy@eterlab.app with the subject “Data deletion” and include your invitation code or your first name and the model of the Mac running the app (if you only sent a beta sign-up application – the email address from the form). You can withdraw your beta application and leave the launch notification list yourself at eterlab.app/unsubscribe – after email confirmation. We will delete the code and all related data (set timelines, statistics, diagnostic reports, code history, the Kick channel connection) within 30 days at the latest – data obtained from YouTube within 7 days – and confirm by email. After deletion the app stops working on that computer.

4. What is deleted automatically

• on the server: set timelines, tracks and technical data – after 30 days; viewer counts per platform – after 24 hours; Kick chat messages – right after the app collects them, at the latest after 24 hours; diagnostic reports, app usage history and the latest technical information – after 30 days; a beta sign-up application not confirmed by email – after 7 days,
• on your Mac: chat comments – when the app closes; the audio sample – right after recognition.

Details: Privacy Policy.